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Best for:
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Best for:
Includes:
Best for:
Includes:
Need a custom plan?
For enterprise customers or those with specific requirements, we offer custom plans tailored to your needs.
Frequently Asked Questions
1. What is a "Credit" and how is it used?
Generally, 1 credit = 1 page for digital documents. Scanned documents consume 5 credits per page due to Advanced AI processing requirements.
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Document Types: We support both digital documents and scanned documents with Advanced AI text recognition:
- Digital Documents: Standard text-based files consume 1 credit per page.
- Scanned Documents: Image-based documents requiring Advanced AI processing consume 5 credits per page due to the sophisticated computational resources needed for accurate text recognition and handwriting detection.
Page Count: Pages are counted based on the file type (see FAQ #5).
File Tiers: Files are categorized into tiers based on both file size and page count limits:
- Standard: Under 30MB and under 30 pages. Minimum cost: 60 Credits.
- Large: Under 100MB and under 100 pages. Minimum cost: 100 Credits.
- Mega: Under 300MB and under 300 pages. Minimum cost: 300 Credits.
Credit Calculation:
Within Tier Limits: If a file's size and page count fit within a tier's limits (e.g., a 50-page, 40MB file fits the Large tier), the cost is the higher of its actual page count or the tier's minimum credit value.
- Example 1: A 15-page file that is 10MB fits the Standard tier. Cost = max(15 pages, 60 credit minimum) = 60 Credits.
- Example 2: A 75-page file that is 50MB fits the Large tier. Cost = max(75 pages, 100 credit minimum) = 100 Credits.
- Example 3: A 200-page file that is 150MB fits the Mega tier. Cost = max(200 pages, 300 credit minimum) = 300 Credits.
Exceeding Tier Page Limits (within 300MB): If a file is under 300MB but exceeds 300 pages, it requires the Mega tier minimum plus credits for the extra pages. The cost is calculated as: 300 + (actual_page_count - 300).
- Example 4: A 450-page file that is 200MB. Cost = 300 + (450 - 300) = 300 + 150 = 450 Credits.
Maximum File Size: We currently do not support files larger than 300MB. Please see FAQ #3 for advice.
2. How do I choose the right Subscription plan?
Consider your typical file sizes and monthly translation volume. Start with a lower tier and upgrade if needed.
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Consider two main factors:
- Your typical file characteristics: Do you mostly translate small documents (likely fitting the Standard tier: <30MB & <30 Pages)? Or larger, more complex files (potentially fitting Large: <100MB & <100 Pages, or Mega: <300MB & <300 Pages)? Choose a plan that covers the file tiers you typically work with (Essential for Standard, Professional up to Large, Premium up to Mega).
- Your monthly translation volume: Estimate how many page equivalents you translate per month. Choose a plan with sufficient credits (Essential: 180, Professional: 1,000, Premium: 2,500) to meet your needs.
If unsure, you can start with a lower tier and upgrade if you need more credits or need to handle files that fall into higher tiers.
3. Why do the file size and page count affect the translation cost in Credits?
Analyzing and retaining page layout and formats involves computational cost, and larger files cost more to process.
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Processing documents involves more than just translating text. Analyzing file structure, preserving complex layouts (especially in PDFs and PPTX), and handling embedded elements like images require significant computing resources.
Larger files or files with many pages generally demand more resources. The tier system (Standard, Large, Mega) with associated minimum credits ensures we can cover these processing costs and deliver high-quality, layout-preserved translations. The tiers are defined as:
- Standard: <30MB & <30 Pages (Min 60 Credits)
- Large: <100MB & <100 Pages (Min 100 Credits)
- Mega: <300MB & <300 Pages (Min 300 Credits)
Important Note on File Size: Files larger than 300MB are not currently supported. If your file exceeds this limit, please try splitting it into smaller documents. Often, high-resolution images or embedded videos significantly increase file size; consider removing these elements or reducing their quality if size is an issue.
4. How do the Subscription plans work?
Subscriptions provide monthly Credits at lower cost per credit. Each plan handles different file sizes and volumes.
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Subscriptions provide a monthly allocation of Credits (180 for Essential, 1,000 for Professional, 2,500 for Premium) at a significantly lower cost per credit.
Each plan is designed to handle different file tiers:
- Essential: Best for files fitting the Standard tier (<30MB & <30 Pages).
- Professional: Handles files fitting the Standard or Large tiers (<100MB & <100 Pages).
- Premium: Handles files fitting the Standard, Large, or Mega tiers (<300MB & <300 Pages), including files under 300MB that exceed 300 pages (using the special calculation from FAQ #1).
Your credit allowance renews automatically each month (or year, if you choose an annual plan).
Important: Unused credits expire at the end of your current billing period (month or year) and do not roll over.
5. How are pages counted and what are scanned documents?
Page counting varies by file type. Scanned documents require Advanced AI processing and cost 5 credits per page.
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Page Counting by File Type:
- PDF, PPTX: We count the standard number of visible pages in the document viewer.
- DOCX, XLSX, CSV, EPUB: The page count is estimated based on the amount of text. We consider approximately 2,000 characters (including spaces) to be equivalent to one page. For XLSX, this calculation applies to the data within the sheets selected for translation.
Scanned Documents:
Scanned documents are image-based files where text appears as pictures rather than selectable text. These include:
- PDFs created by scanning physical documents
- Image files (PNG, JPG) containing text
- Documents where text cannot be selected or copied
- Handwritten documents and notes
Processing scanned documents requires our Advanced AI technology to convert images into readable text before translation. Unlike traditional OCR, our Advanced AI provides superior accuracy, fluent text recognition, and exceptional handwriting recognition capabilities. This sophisticated processing requires significantly more computational resources, which is why scanned document pages consume 5 credits each compared to 1 credit for digital document pages.
Our Advanced AI technology ensures the highest accuracy text recognition while preserving the original document layout and formatting in the translated output, even for complex handwritten content.
6. What if a file is too large for my plan?
Files exceeding your plan's limits require upgrading to a higher tier. Files over 300MB must be split.
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If a file falls into a tier whose limits (size or page count) exceed what your current plan supports (e.g., attempting to translate a Large tier file [>30MB or >30 pages] using an Essential plan), you won't be able to use your subscription credits for that specific file.
You will have this option:
- Upgrade your subscription to a tier that supports the file's characteristics.
Remember, files exceeding 300MB cannot be processed and must be split or reduced in size.
7. What if I run out of credits during the month?
Wait for your next billing cycle or upgrade to a higher plan for more monthly credits.
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If you exhaust your monthly credit allowance before your billing cycle renews, you have two options:
- Wait for your credits to automatically refresh at the start of your next billing cycle.
- Upgrade to a higher subscription plan if you anticipate needing more credits regularly.
8. Can I change my Subscription plan?
Yes! You can easily upgrade or downgrade your plan through your account settings. Upgrades usually take effect immediately (you might be charged a pro-rated amount for the current cycle). Downgrades typically take effect at the beginning of your next billing cycle.
9. Is there a discount for paying yearly?
Choosing an annual subscription plan offers our best value, saving you 50% compared to paying month-to-month for the same tier. You can select the annual payment option during the checkout process.